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b. Customers opting for change requests may have to pay additional fare, tax/fee/charges and surcharge difference (if any). Vietnam’s aviation sector loses $435 million amid Covid-19 epidemic The initial loss caused by the suspension of flights to and from China for Vietnam’s airlines could be up to VND10 trillion. + Change on/after departure date of the flight written on ticket: VND600,000 per change. VIETNAM AIRLINES’ TICKET CHANGE AND REFUND POLICY IN RESPONSE TO COVID-19 CORONAVIRUS OUTBREAK Updated 30th March, 2020 1. Customers can refer to the Circular no.81 here. In fact, the Singapore Tourism Board (STB) estimates passenger arrivals are now down 18,000 to 20,000 per day and set to decline further. Tickets issued before September 01, 2020, flights in period between September 01, 2020 and December 31, 2020 Between the period of 23 and 28 January, 92% of scheduled flights in and out of Wuhan were canceled. Unsubscribe, Please send your request before departure to, Keeping ticket + flight date written on the ticket + itinerary. I would rather the money back especially given the credit must be used by 31 Dec 2020 and we don't even know if The Australian or … Sign up to our daily aviation news digest. a. No. At the end of January, Vietnam’s Civil Aviation Authority banned all flights to and from China. - In case of ticket change due to force majeure (storm, typhoon or government regulations), passengers have to pay fare, tax/fee/charges and surcharge difference (if any). While the Civil Aviation Authority of Vietnam confirms that carriers are still able to operate flights to Taiwan, flights to mainland China, Hong Kong, and Macau are out of the question. - Refunds in the form of Travel Voucher: Free of charge. Refund fee follows fare rules. This is one of the latest efforts of Vietnam Airlines to help limit the spread of Covid-19, while maintaining its role of a bridge between Vietnam and Europe. A customer is entitled to immediate refund if the conditions as stated in section 2.3.a. What kind of Vietnam Airlines's services can redeem from voucher? - Flight is delayed/depart early: from 2 hours to less than 4 hours; Changing flight date or itinerary: Free of charge for the first change. Next changes will be complied following regular fare rules. If the results of both tests were negative for the novel coronavirus, they would be allowed to go home and self-quarantine themselves for 14 days. Has anyone had success getting a refund rather than a credit from Vietnam Airlines for a flight that the airline cancelled due to Covid 19? Visa policies for travellers to Vietnam . Currently based in Vilnius, Lithuania. Be in the know. Wholly domestic Vietnam tickets issued from April 10, 2020 to May 31, 2020. China is Vietnam’s largest source of foreign tourists as well as its largest trading partner. Coronavirus outbreak hits aviation industry hard New flight date must be before December 31, 2020. Six of the new patients, numbered 1291- 1296, aged 19-42, landed November 8 at the Tan Son Nhat International Airport in Ho Chi Minh City on Vietnam Airlines flight VN82 from Germany, transiting through Romania. This Travel Voucher cannot be redeemed in the original payment method. Do I have to pay the difference between the new ticket and the old one? If you do not wish to use your Travel Voucher, you can redeem it in the original payment method, which will be completed 2 months after your Travel Voucher is issued. Chinese tourists accounted for roughly a third of the 18 million foreign tourists visiting Vietnam in 2019. Involuntary ticket change/refund due to flight cancellation or schedule change. The national flag carrier recorded revenues of VND23.9 trillion in the first nine months of this year, down 58.3 percent year-on-year, it said in a press release on Tuesday. "Vietnam Airlines needs to analyze, evaluate and clarify the violations and recommend specific solutions on Covid-19 prevention and control in the coming time," he said. Tickets issued from September 01, 2020 In light of the recent COVID-19 outbreak, Vietnam has imposed several travel restrictions on those entering the country. HA NOI, Vietnam (Mar. Is the value of the voucher equivalent to the ticket value? With the cancelations, there is now a portion of the airline’s fleet not currently flying and generating revenue. New flight date must be before December 31, 2020. - Refunds in the form of Travel Voucher: Free of charge. a. To staunch the spread of COVID-19, Vietnam is only allowing entry to those foreign experts, and those travelling for official or diplomatic purposes, who must undergo medical checks and 14-day quarantine at their own cost upon arrival in Vietnam. With the goal support our customers during this difficult time, Vietnam Airlines is making constant efforts to create flexible policies that meet our customers' different needs. Please keep in mind that your tickets might be subjected to a fare difference or additional taxation/ fee/charge/surcharge. Deputy Editor - An experienced photographer and video producer, Chris is a journalistic natural. Ticket–related requests will be processed before 30/06/2021. Vietnam Airlines passenger spread coronavirus to 15 on international flight, study claims A 27-year-old businesswoman boarded flight with a sore throat and cough. Vietnam Airlines and Vietjet Air will resume flights to Hong Kong, Taiwan and Macau from Sunday, the companies said, after the Hanoi government eased restrictions over virus concerns. According to Reuters, 70,000 visitors per month travel between Vietnam and China. Are international travel tickets redeemed free of charge and waived fee? As of January 8, 2021, Vietnam had confirmed 1,509 cases of COVID-19 with 35 deaths, though 1,353 of the patients had recovered. Regarding refund requests: Customers are kindly advised by us to keep your current ticket in order to rebook on upcoming days. - First change: Free of charge. However, at the time of publishing this article, no response has been received. After being confirmed positive for the novel coronavirus, they are being treated at the Cam Ranh General Hospital in Khanh Hoa. According to KB Vietnam Securities, as the consumption level in China decreases, the demand for imported goods will decrease. Bookings which are under no exceptions or different regulations will be administered under Circular no. Please note that rebook/reroute requests are subjected to fare, tax/fee/charges and surcharge difference (if any). 2.4. Thank you for your patience if there are any unexpected slowdown in the process of managing refund, reroute and rebook requests. New flight date must be before December 31, 2020. The airline reports a 20-30% drop in passengers on domestic routes in the last two weeks. - If you do not wish to use your Travel Voucher, you can redeem it in the original payment method, which will be completed 2 months after your Travel Voucher is issued. + Refunds in the original payment method: Follow fare rules of your current ticket. - Flight is delayed or depart early, leading to passenger missing a connecting flight, and there is no alternative option available. For futher information, customers are welcomed to contact any. The local airline ranked 19th in the list after recording a brand value of 114.1 million USD. Your refund will be completed 2 months after your refund request is sent. + Change before departure date of the flight written on ticket: VND300,000 per one change request. For tickets with international itineraries, your new ticket is extended to use until December 31, 2021. Vietnam Airlines may also, subject to your express consent, collect certain information relating revealing racial or ethnic origin, political opinions, religious or philosophical beliefs which can be considered as ''sensitive personal data" pursuant to Article 9 of the GDPR, the law of Vietnam … Vietnam Airlines, the largest airline carrier, has reported a total loss of more than Vietnam Dong (VND) 6.64 trillion ($284.26 million) in the first six months of 2020. According to Reuters, 70,000 visitors per month travel between Vietnam and China. CEO of Vietnam Airlines Dương Trí Thành said the corporation is being directly affected by the COVID-19 outbreak, which is “unprecedented in aviation history.” “The key markets of Việt Nam aviation are all affected by the coronavirus. Follow these easy steps to disable AdBlock, Follow these easy steps to disable AdBlock Plus, Follow these easy steps to disable uBlock Origin, Follow these easy steps to disable uBlock, flights in and out of Wuhan were canceled, Southwest Ups Training To Combat Human Trafficking, Spirit Airlines Airbus A320neo Strikes Coyote Departing Houston. With a recent spike in cases reported, there is still no end in sight to the situation. Vietnam Airlines to raise new capital to overcome Covid-19 losses 30 December 2020 Vietnam Airlines has confirmed it will issue nearly US$346 million in new shares to existing stakeholders. Chinese airlines now provide 240 flights to Vietnam a week, while three Vietnam’s airlines (Vietnam Airlines, Jetstar Pacific and Vietjet) provide 401 flights a week on 72 air routes to 48 destination points in China. Refunds, keeping your tickets or changing your travel dates and times or itinerary, 2. At the moment the airline says it will be leasing either its Airbus A321s, its Airbus A350-900s and/or its Boeing 787-9/10s. At these facilities, the flight crew would undergo two tests at least 72 hours in between. On a global level, data from Cirium indicates that nearly 10,000 flights were canceled for the period of 23-28 January. Chinese tourists accounted for roughly a third of the 18 million foreign tourists visiting Vietnam in 2019. Airlines like Bamboo Airways and VietJet also fly to China. “The epidemic has significantly reduced the travel demand of domestic and international tourists in the Vietnam network,” -Vietnam Airlines via Reuters. are met. Canada’s Conair Purchases 11 Q400s For Firefighting Missions. Of course, Vietnam Airlines is not the only carrier in the country. Voluntary ticket change/refund due to passengers’ requests: 2.4. In fact, it’s not just international traffic between the two countries that is suffering. Flights to/from Danang in the period between July 26 and July 27, 2020 and other wholly domestic flights from July 28 to August 31, 2020. His strong relationships with Middle Eastern and Canadian airlines make him an asset to the team. b. If you want to change your travel dates and times or itinerary: Changing ticket + flight date written on the ticket + itinerary. For more details, please contact to our hotline or Vietnam Airlines branch / ticketing agent. HO CHI MINH (BLOOMBERG) - Twelve crew members and 51 out of 73 passengers on a Vietnam Airlines flight from Nagoya in Japan to Ho Chi Minh … Customers can use this voucher to buy tickets, luggage and other complementary services of Vietnam Airlines. Please Support us by turning off your adblocker. 1. Your refund will be completed 2 months after your refund request is sent. With airlines all over the world flying to China, this outbreak has had a global impact on aviation. Follow fare rules of your current ticket. Refund + flight date written on the ticket + itinerary. 11, 2020) -- Vietnam Airlines has announced they will temporarily reduce the frequency of flights between Vietnam and Europe starting Mar. When is the deadline of new tickets for international itinerary? As such, Vietnam Airlines recently announced that it would be putting some of its aircraft up for lease. - Applicable for tickets issued in Vietnam market. Refund fee follows. Vietnam Airlines may also, subject to your express consent, collect certain information relating revealing racial or ethnic origin, political opinions, religious or philosophical beliefs which can be considered as ''sensitive personal data" pursuant to Article 9 of the GDPR, the law of Vietnam … Involuntary ticket change/refund due to flight cancellation or schedule change: please refer to section 2.3.a. Since December 2, a host of Vietnam Airlines flight attendants have posted the #WeApologize hashtag, saying sorry on behalf of their colleague, "patient 1342," who violated quarantine rules and spread the novel coronavirus to the community. 81/2-14/TT-BGTVT of the Ministry of Transport. Vietnam sealed itself off from the outside world in March last year in a bid to limit imported cases of Covid-19. - Flight is delayed/depart early: from 15 minutes to less than 2 hours; - Changing flight date: Free of charge for the first change. General terms and conditions: Ticket change and refund are applied in the following cases: - Tickets issued at Vietnam Airlines' ticketing offices, ticket agents, general sales agents, website or mobile app. In total, out of 2,606 scheduled flights to and from Wuhan, 2,406 did not fly as originally scheduled. + Refunds in the form of Travel Voucher: Free of charge. Refund fee follows fare rules. We use ads to keep our content free. can be refunded in the form of Travel Voucher with an additional fee of VND300,000. + Change before departure date of the flight written on ticket: You can change your tickets up to two time without fees. 25, 2020. VIETNAM AIRLINES’ TICKET CHANGE AND REFUND POLICY IN RESPONSE TO COVID-19 CORONAVIRUS OUTBREAK Updated 27th March, 2020 1. The spread of Coronavirus has been affecting air transportations worldwide and damaging customers' travelling experiences. You could be charged the fare difference, taxes, fees and surcharges (if any), For futher information, customers are welcomed to contact any Vietnam Airlines branch office, issuing office or our Customer Service Center through listed addresses, © 2020 Vietnam Airlines 2.1. However, impacts are more significant regionally. - Travel Voucher can be used to buy Vietnam Airlines' tickets and ancillaries/services. The Airbus A340-200 Vs. - If you do not wish to use your Travel Voucher, you can redeem it in the original payment method. Voluntary ticket change/refund due to passengers’ requests, 2.5. On Thursday, Vietnam Airlines said it was losing as much as 250 billion dong (US$10.8 million) in revenue every week as a result of COVID-19 (coronavirus) flight suspensions. Vietnam Airlines has reported losses of VND10.7 trillion ($464 million) in January-September, hit hard by Covid-19. The A340-300 – What Are The Differences? With the goal support our customers during this difficult time, Vietnam Airlines is making constant efforts to create flexible policies that meet our customers' different needs. General terms and conditions: Ticket change and refund are applied in the following cases: - Tickets issued at Vietnam Airlines' ticketing offices, ticket agents, general sales agents, website or mobile app. + Change on/after departure date of the flight written on ticket: Follow. In fact, it’s not just international traffic between the two countri… A 43-year-old British man may undergo a lung transplant in Vietnam, where he is critically ill with Covid-19.. The value of the voucher is equivalent to the value of the ticket, depending on the market and place of ticket issuance, customers will receive different offers. Degree educated with a wealth of traveling history, Chris’ insight into routes, networks, and alliances brings a depth of quality to his work that is hard to beat. It is only applied for VN tickets (code 738 ) with international travel on / before March 31, 2020 are confirmed for seats on flights operated by Vietnam Airlines. Vietnam confirmed the first imported case of the new coronavirus variant on January 2. We reached out to Vietnam Airlines for an official statement. "What happened was unexpected, our colleague was wrong, and we apologize on his behalf," a female flight attendant said on her Facebook … The variant was detected in a 44-year-old woman returning from Britain, who was quarantined upon arrival. - With regard to changing tickets: new flight date must be on/before December 31, 2020. Change must be implemented at least 3 days before the new flight date. FILE PHOTO: A health worker sprays disinfectant inside a Vietnam Airlines airplane to protect from the recent coronavirus outbreak, at Noi Bai airport in Hanoi, Vietnam February 21, 2020. Follow fare rules. - For passengers who abandon their flights (no-show) but later contact VN for schedule change protection, normal fare rules and conditions will be applied. However, if a refund is necessary and the tickets are refundable, customers are offered to get a refund with travel vouchers without fee, validating for 1 year after the voucher’s issued date to purchase other Vietnam Airlines services in the future. - Economy Lite/Super Lite tickets: cannot be refunded in Travel Voucher form. The carrier would normally operate a total of 19 different routes between Vietnam and China. Flights to/from Danang canceled in the period between July 28 and August 31, 2020. Tickets issued from September 01, 2020. These tickets can be rebooked/rerouted once without fee and restrictions, the new flight date must be on/before 20/12/2020. The spread of Coronavirus has been affecting air transportations worldwide and damaging customers' travelling experiences. Additionally, Vietnam Airlines has strictly implemented regulations and recommendations on the control of the coronavirus introduced by the Government and the health sector to ensure the highest level of safety for passengers, flight crews, aircraft, technical vehicles, ground staff, and the broader community. Since last June, Vietnam Airlines has been operating two isolation facilities in HCMC and one in Hanoi. At Singapore’s Changi Airport arrivals are down significantly due to COVID-19. An aircraft of the national flag carrier Vietnam Airlines taxis at Noi Bai airport in Hanoi, Vietnam Dec 23, 2020. HCMC has opened a criminal investigation into his breach of Covid-19 quarantine protocols, which has so far lead to at least three others being infected with the novel coronavirus. On Wednesday, the Vietnamese government said the virus has already cost Vietnamese airlines about 10 trillion dong in lost revenues, the equivalent of US$429.5 million. This not only includes flights to and from mainland China but also flights operating within China. The timing is particularly bad for Vietnam Airlines as it had only just begun service between Danang, Vietnam and Shanghai, China. 2.3. Regarding rebooking or rerouting requests: Customers who wish to change their departure date(s) are welcomed to rebook/ reroute their flights before 31/12/2021 with no further restrictions or waiver fees. Last month Vietnam Airlines, 86% owned by the government, reported a net loss of $453 million for the first nine months of this year as the coronavirus pandemic hammered air travel globally. If other requests or consultations are needed, please feel free to contact any Vietnam Airlines branch office for further assistance. For tickets issued in booking-office: customers are advised to contact the office where your tickets are issued or as an alternative, customers can fill in form for Refund, Rebook requests here ( not applicable in Vietnam and US market ), For tickets issued on Vietnam Airlines websites/app: customers are advised to send requests to Vietnam Airlines customer service center through onlinesupport@vietnamairlines.com or fill in Refund, Rebook requests Form here, You can send a refund request to voucher here, the voucher will be sent to the original email address of the customer, Voucher is valid for 1 year from the date of the request. Weeks after announcing the recovery of all 16 of its coronavirus sufferers, Vietnam said it now has 68 infections - 52 of them detected since March 6. While the Civil Aviation Authority of Vietnam confirms that carriers are still able to operate flights to Taiwan, flights to mainland China, Hong Kong, and Macau are out of the question. 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Coronavirus has been received airline reports a 20-30 % drop in passengers on domestic routes in form... Are needed, please contact to our hotline or Vietnam Airlines as it had only begun... They will temporarily reduce the frequency of flights between Vietnam and Shanghai, China depart early leading! For lease Editor - an experienced photographer and video producer, Chris is a journalistic.. The form of Travel Voucher: Free of charge entering the country international flight, and is! Deadline of new tickets for international itinerary cases of COVID-19 hit hard by.! Between Vietnam and Europe starting Mar total, out of Wuhan were canceled difference. Additional fare, tax/fee/charges and surcharge difference ( if any ) canceled for the period of 23 and 28,... Generating revenue chinese tourists accounted for roughly a third of the Voucher equivalent to the team Middle. 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